Low Enrollment Cancellation

Although we make every effort to promote classes scheduled in our training center, our company reserves the right to cancel a class due to low enrollment. In case of a class cancellation, any student who has paid for his/her class will have the option of rescheduling into another class at no additional charge, or receiving a full refund.

Student Cancellation

If a student cancels within 24 hours after their registration, by way of notification to our company, they are entitled to a 50% refund. After the 24 hour period after registration, refunds are not given. This policy only applies to cancellations before the class has happened. If the student does not show up, or did not call prior to a class, then the Student No-Show policy below applies.  Written notification via email, cancellation form, or voicemail will suffice as a customer notification during non-business hours. If our company cancels a class, the customer will receive a new training date at no additional charge or may request a full refund at the approval of our company (If our company cancels a class due to a weather emergency out of its control, then full refunds will not be issued).

Emergency Cancellation

Emergencies happen, and often without notice. If a class cancels, due to severe weather, instructor illness/injury, family emergencies or anything else that might be considered to be an emergency, registered students will receive priority enrollment in the next available class. Class cancellations are due to severe weather are issued within 24 hours of a class. If there are no available classes in the next two weeks within a 25 miles radius of the customer, then our company will issue a full refund.

As a safety organization, we do not send out instructors in weather emergencies, as indicated by the National Weather Service (e.g. Tornado watches, Tornado warnings, Hurricane watches, Hurricane warning, and Snow Emergencies). If a class is canceled due to a weather emergency, and if a student wishes to cancel or not take the next available date, that student may receive a 50% refund of the class cost. Our company unfortunately has no control over cancellation due to weather emergencies.


Student Transfer

At any time before a class begins, a registered student may transfer that registration to any other person at no additional charge. That intent, however, must be communicated to our company in advance of the class or will not be eligible for transfer.

Student Reschedule

A student may request before a class to reschedule (TWO TIMES) to any class of equal or lessor value at our company, around the country (based on available space). There is no additional cost for this service and if a class is less than the original cost, after 24 hours of registration, no refunds will be issued. The Student must use the reschedule credit within 60 days of their original registration date. All reschedules must be received before the original class date and received by either writing, verbal phone call, message, or the online class reschedule form. If a student reschedules a class, they are not eligible for a refund. After a student uses their 2 reschedules, they have to pay for an additional reschedule at 50% cost of the cost.

Student No-Show

With a no-show, the registration fee is forfeited altogether, meaning the student can not receive a refund. Special exceptions may be considered on a case-by-case basis due to emergencies and other circumstances. If a student does NOT show up to a class, and has not rescheduled, they are considered a  no-show. 

Student Retake Policy
­ If a student fails a class (skills check, written test or online
portion) the student must take the class again at 50% of the
class cost.

Student Retake Policy

If a student fails a class (skills check, written test or online portion) the student must take the class again at 50% of the class cost.

Class Environment

Classes will only be held in a smoke-free environment.


Students must arrive on time and be present for the entire class to receive a certification. Students also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, etc,).  Students arriving more that 15 (fifteen) minutes late may be denied entry altogether, or may be allowed to participate, but without certification. If a student arrives late and chooses not to participate, the student must communicate to the instructor or call our company, or they will be considered a No-Show. Skills check sessions only have a 5-minute grace period. After 5-minutes, students will have to reschedule their skills check session. 

Refresher Course Policy (Healthcare Provider)

If you are a new provider or have a BLS for Healthcare Provider card that HAS expired, you must take the full certification class. If you have a current, NON-EXPIRED, BLS for Healthcare Provider card, you are eligible to take the recertification course.


If an organization or a client carries an outstanding balance, their remaining balance will be charged within thirty days after the due day to the original payment method. Certification cards will not be released to the customer until their invoice is paid in full.


If an organization/client schedules a class, and after the instructor arrives, the organization/client holds, or delays the instructor from beginning the course, the organization/client will be charged at a rate of $35/hour, which will be billed in 15 minute increments. This will be charged to the organization’s/client’s original payment method. Certification cards cannot be issued to a client until their balance is paid in full.


Effective January 26, 1992, the Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation.Title III of the law bars private entities (schools, banks, restaurants, social service agencies, offices, retail sales establishments, etc.) from discriminating against individuals with disabilities in the provision of their goods and services. Individuals with qualifying physical or mental disabilities will not be denied participation in the goods, services, facilities, advantages or accommodations offered to the public. As a place of public accommodation, we will not discriminate against any patrons, clients, invitees or guests on the basis of real or perceived qualifying disabilities. Specifically:

- We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.

- We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.

- If there is a request for accommodation, we will discuss possible solutions with the individual or his or her guardian, and if the individual prefers and provides permission, a medical provider. Accommodations may need to be arranged in advance and will be done so in compliance with all federal, state and local laws. We may not provide the accommodation preferred by the individual as long as the accommodation offered is reasonable (i.e., building a permanent ramp into a pool versus using a swing-arm harness). We will seek to first cover the costs for reasonable accommodation without a surcharge, but may offer the option for students to pay a portion or all of unreasonable accommodations if they should choose.

- We will certify each participant who can meet course skill and knowledge testing objectives.

- We will use available resources to assist people with special needs.